Helping strong teams
stretch without snapping.
What we do:
Strategy-to-execution partner
We meet you where you are and take you where you need to go. We work with organizations at inflection points when there’s more ambition than clarity, more to do than time to do it, and the cost of inaction is rising. We help you move forward faster, smarter, without losing what already makes your team strong. By harnessing the power of AI alongside human insight, we unlock new levels of efficiency, foresight, and impact empowering your organization to make and act on better decisions, faster.
NAVIGATE
Clarity That Drives Action
Our Strategic Sprints cut through complexity to help you make confident, high-impact decisions—fast and enduring.
EMPOWER
Teams That Deliver
Through team alignment and organizational tune-ups, we build cohesion, sharpen execution, and boost performance across people, process, and structure.
TRANSFORM
Execution Without Drag
From special projects to embedded operators, we fill critical gaps and accelerate progress on what matters most.
SIGNAL NORTH SOLUTIONS
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Strategic Sprint
2–4 weeks | Focused | Fast | Foundational
When you're at an inflection point and need clarity now — not in six months.
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SCENARIO BASED STRATEGIC PLANNING
3–6 weeks | Foresight | Optionality | Resilience
When the future is murky and today is chaotic, we surface alternative futures and stress-test your strategy.
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Crisis Response
Immediate Response | Sustain Operations | Support Team | Manage Reputation
When crisis hits, we step in. We are an experienced crisis response team built for speed, clarity, and action.
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Team Alignment & Facilitation
1–2 days | High trust | High candor | High impact
We design and facilitate workshops that create space for the conversations teams have been avoiding.
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Leadership Accelerator Workshop
1–3 days | Modular | Actionable
We deliver immersive, high-agency workshops that stretch thinking and sharpen leadership skills.
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EXECUTIVE & TEAM COACHING
Ongoing | Pragmatic | Effective
We help individuals and teams develop the ability to adapt.
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Org or Ops Tune-Up
4–8 weeks | Diagnostic + Action Plan
When your team is working hard but not getting the right results, we step in to find out why.
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Special Projects Strike Team
4–12 weeks | Cross-functional | High-trust, high-speed
When a critical initiative has no clear owner — or too many.
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Embedded Operator Support
1–6 months | Fractional or Interim | Deep partnership
When you need someone in the trenches, not on the sidelines.
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M&A Advisory
1–6 months | Practical | Value Creating
When you need to evaluate targets or accelerate post-deal integration.
Meet the Team
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Jacqueline Claudia
CEO | Board Leader | Policy Shaper | Visionary | Market Make | Strategic Operator
Jacqueline has led companies through hypergrowth, national advocacy campaigns, and total reinvention. As former CEO of SmarterX and Founder of LoveTheWild, she's scaled SaaS and CPG brands, raised $100M+, passed legislation, and built AI-first orgs from the ground up. She’s a board veteran and scenario planning specialist who knows how to turn chaos into traction.
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Susan Coskey
President, COO | General Counsel| CHRO | Pragmatic Strategist | Catalyst
Susan is a transformative, collaborative leader with 30+ years of experience across operations, HR, law, public policy, and board leadership. She has served as President/COO of a national energy company, CHRO of a global cruise brand, and legal counsel in both corporate and public sectors. Susan partners with organizations to scale boldly — aligning people, systems, and performance to fuel real-world growth.
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Nicole Adams Kraus
Chief of Staff | People & Strategy Leader | Scenario Planning Pro
Nicole is the connective tissue in fast-moving orgs. She’s built people systems for 130+ person teams, led hiring across technical and executive roles, and helped organizations navigate scale, contraction, and transformation. Her background in scenario planning, strategy consulting, and edtech means she knows how to align insight, execution, and talent — fast.
How We Operate
We bring our authentic selves to every engagement.
We Don't Pretend to
Know Your Business
We don't presume to know your business better than you do. We listen first, act second.
We've Made Hard Decisions
We've made hard decisions — and lived with the consequences.
We Lead with Transparency
We lead with transparency and integrity. No surprises (except on your birthday).
We Say the Hard Things
We say the hard things — directly, clearly, and early. We're not afraid to be fired.
We Challenge Status Quo
We challenge status quo in a positive forward looking way. We invite curiosity, honesty, and the courage to think differently.
Real Stories.
Real Stakes.
Real Outcomes.
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From Chaos to Clarity at a Fast-Growth SaaS Company
3,000%+ ARR growth l 30% margin improvement l Zero litigation through RIFs
A private-equity-backed company was scaling — and unraveling. We reset priorities, restructured the org, and automated compliance with an AI-first approach.
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Aligning a 60,000-Person Workforce Post-Crisis
Relaunched operations l Equity strategy implemented l $1B+ budget realigned
Global operations paused during the pandemic. We led HR and strategy for a 60K+ person org to restart with speed, equity, and cohesion.
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Fixing a Fractured Team Culture
97% engagement l Career ladders + DEI training l 100% key talent retention
Slack chaos, exec misalignment, and burnout. We implemented feedback loops, strategy rituals, and CEO reviews.
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Go-to-Market Reset in a Crowded Space
7-figure partnership l Monthly revenue doubled l GTM motion realigned
Great product, poor traction. We reframed the pitch, prioritized bets, and activated partnerships.